Phone (call-back)

Monday-Friday 9am - 5pm PST

Phone: please send us your cellphone number via email or contact form below and we'll call you back during working hours

Email (we reply within 12-24 hours)

supportproduct@shylero.com

(Please include order ID for any order related questions)

FAQ

Are your beach bags completely waterproof?

All our beach bags have a different level of Ingress Protection (IP)

Also known as International Protection ratings, these standards are used to define the levels of sealing effectiveness against intrusion from foreign bodies such as dirt and water.

P63 - Protected from total dust ingress and water spray less than 60 degrees from vertical

IP64 - Protected from total dust ingress and water spray from any direction

IP65 - Protected from total dust ingress and low pressure water jets from any direction

IP66 - Protected from total dust ingress and high pressure water jets from any direction

IP67 - Protected from total dust ingress and immersion between 15 cm and 1 m in depth

What are your shipping options?

Please check them here

What is your return policy?

Please check it here

Do you have a product warranty?

Yes. 1 year. Please check the details here

Where can I buy your products?

you can purchase directly from us here:

USA
- shylero.com
- amazon.com - LERO FAMILY LLC
Australia
amazon.au - LERO FAMILY LLC
(USA)

Or from an authorized retailer that has a proof of purchase of SHYLERO products from LERO FAMILY LLC

How do I reset my TSA approved cable lock that comes with a clear backpack?

Check out this video on our official Youtube channel

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